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Tag Archives: communication

Marketing to the clients you want

16 Sunday Dec 2012

Posted by Yoga Panther in Brighton Journalist Works, Careers, Lifestyle

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blogs, Brighton & Hove Chamber of Commerce, business, clients, communication, content marketing, creatives, marketing, networking, SEO

Last week The Basement was graced with an array of creatives who wanted to learn more about successful marketing strategies. ‘Marketing to the clients you want’ was a free workshop hosted by Brighton & Hove Chamber of Commerce as part of the Ride the Wave programme offering support for creative industries.

As a student journalist I was highly intrigued by this event. If I decide to go into freelance journalism at some point, ‘marketing’ myself would be paramount, so I thought I could get a few tips and meet some people along the way. Before the presentation I had a chat with freelance web copywriter and web editor Helen Keevy.

When asked why she came to the event, Helen said: “The subject appealed to me because I’ve got to the point where I need to move on to the next stage and target my marketing a bit better. I feel I’m doing a bit of a scattergram approach at the moment so I’m hoping it’s going to refine my marketing strategy and make it a bit more focused.”

The presentation was lead by Adrian Swinscoe, a marketing consultant and coach in business and team performance. His light-hearted and humorous speech was punctuated with anecdotes and analogies, allowing us to easily digest his advice.

Adrian highlighted that marketing is in a changing context. Broadcast marketing used to be the norm but now we live in a world where people skip TV adverts, unsubscribe to spam and throw away post. Google is the new high street, internet advertising is through the roof and customers have a greater choice to make informed decisions.

That is why it is so important to gain your customers’ trust as this drives transactions. It’s less about forcing people to buy and more about building a relationship with the client to gain their trust before they buy.  This way, repeat business and referrals are more likely as happy customers will spread the word.

Adrian said that we need to respond to the changing media landscape with content marketing. This means putting information on websites which helps you get found and is useful to people. It is a matter of getting the balance between standing out (being interesting) and offering something of value to the customer (being interested). Trust comes from the latter, so we need to do more things to earn people’s confidence.

When it comes to marketing there are three Ms: market, message and medium. Many businesses do this the wrong way and start with the medium by buying flyers etc, but first you need to find out specifically who your audience is and what you offer.

Adrian demonstrated the Ms with some example websites and blogs, one of which proved that it doesn’t matter how good your work is as long as you can market effectively and satisfy the client.

Richard Wolfstrome, an information graphic designer at the event, ran us through his own portfolio website but most of his work comes from networking, referrals and collaborative working.

Richard 
said: “When I go to network meetings I try and find that one person I want to work with, and if I find one contact at every meeting that’s really useful. Building relationships is a huge part of what I do”

“What’s beginning to happen is clients will phone me up and ask me to work on a project which is great because I’m not going out looking for that work – they know who I am and they’re coming to me.”

Then we all had a go at filling out our one page marketing plan which got us to think about who are clients are exactly, what problems we solve for them, what makes us unique, what proof we provide and our marketing tactics.

In Adrian’s conclusion he emphasised that when using SEO you shouldn’t assume the language you use to describe your work is the same as the language your potential clients use. Using ‘Stat Counter’ can reveal the specific search terms people use so that you can refine your tags on your blog or website.

After the event, Lucy Davidson, an illustrator said: “I learnt that I need to narrow down my skills and not try and do too many things at once.”

Amy Brown, a fellow illustrator, said: “The speaker was really lively and informative whilst being quite informal. I think I already knew a lot of it but it was just really nice to hear someone say it all in one go and really confirm the key points that I need to be practicing.”

I learnt that you don’t need to have too many different marketing components, just do one thing and more of it, whether it’s regular blogging or networking. Even if you’re swamped in a job, make the time to go to networking events, as you may meet that one person that could help you go further.

Blog post written for Brighton & Hove Chamber of Commerce: http://www.businessinbrighton.org.uk/blog/marketing-clients-you-want

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The Power of Language: How it shapes yourself and your experiences

27 Friday Jul 2012

Posted by Yoga Panther in 'Reasons to be Beautiful' articles, Careers, Lifestyle, Psychology

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communication, cv, experience, language, positive, power, words, work

sxc.hu

I recently came across this quote from Michele Toomey, psychologist and author of Social Interaction: Shaping Each Other’s Lives:

“Words can inform our mind, caress and comfort our feelings, excite and thrill our spirit, or warm and kindle the flame of our hearts. They can also slap our face, punch us in the stomach, rattle our nerves, kill our desire, or destroy our self-confidence. Of course this is metaphorical, but these metaphors capture in words our physical reactions to what is said, and that is the power of language. It can emotionally move and affect us as powerfully as physical actions.”

It got me thinking that even the simplest articulated sound or written word can have a huge impact on others and ourselves. After all, language is our preferred method of communication, and we use it to create an effect every day – from complimenting a friend to give them a boost, to cracking a joke to make someone laugh. I have always been fascinated by the power of words. I even spent 3 years of my life studying them. One thing I have learned is that words don’t just convey meaning, they are a force.

It was only recently that I really realized how strong that force is. From updating and tailoring my CV to filling out online applications, I have been harnessing language in order to sell myself and find a job, and it has to be done just right in order to show you have the skills and the potential to slot into the job, without using empty words, sounding cheesy or using clichés.

freedigitalphotos.net

Language defines you

The truth is, the language we use can have a massive impact on the way we are viewed. It’s been found that being able to communicate effectively is more important to employers than actual qualifications. According to an International Employer Barometer survey, ‘soft’ skills including communication skills and team working are the most important capabilities sought amongst new graduates, with over 85% of employers regarding these as important, compared to 60% rating a good degree qualification as important.

This is good news for those who may not be as studious, and suggests that if we can use the right language, showing we can communicate effectively, we’re on the road to success. But what exactly is the ‘right language’?

These days we are so careless with what we say, especially in the age of Facebook, Twitter and blogs. We comment without thought, tweet our every move, and click publish without re-reading. Because we use language so automatically and unconsciously, we treat it lightly – we don’t think about how it influences the people around us. We think that because we can hide behind our screens, we can use language however we want.

With the growing importance of social media, online language is becoming just as important as language face-to-face. The language we use online is an extension of our personality. That’s why it’s so important that we think about what we write and say, and choose our words carefully.

Language shapes your experience

Words aren’t only important to those we direct them to, but ourselves. Another thing I have learned is that language shapes the way we experience the world. According to Marketing Strategist, Ivana Taylor, publisher of DIYMarketers, the words you use could actually be sabotaging your own success.

Taylor says that people use the words ‘but’, ‘want’, ‘should’, ‘try’ and ‘hope’ not only with a high frequency, but also in a context that puts people in a negative mindset.
These are all things I have said recently: “I’d love to buy that dress, but I can’t afford it”, “I want to get a job”, “I should contact that company”, “I’ll try to update my CV”, “I hope I find a flat”.

Observe how every one of these statements is self-defeating – they are all potential actions that go undone and therefore have no impact. Ivana Taylor suggests that you should transform passive words into powerful actions:

  • Replacing ‘but’ with ‘and’ gives you more options by turning an excuse into a possibility – “how can I afford to buy the dress?”, and possibly a solution.
  • Replacing ‘want’ with ‘am’, changes a usually passive word into a verb. “I am getting a job” puts you more in control of the outcome.
  • ‘Should’ and ‘try’ are both weak words which shift the blame if you don’t succeed. Substituting them with ‘will’ leaves no room to change your mind. Thus “I will contact that company” and “I will update my CV” both demonstrate strong positive actions.
  • ‘Hope’ can go either way – you can be hopeful or have hope. However, when you find yourself hoping without an action plan in place, swap the word ‘hope’ with a word like ‘intend.’ Instead of hoping to find a flat, intend to find one.

Language can make you proactive

So using language in a positive and meaningful way changes your outlook on situations and can help you put your own thoughts into actions. Don’t speak out of habit or convenience, speak of with a clear purpose. Realise the potential your language has to create and transform your life.

Depending on how you wield it, language is an immensely powerful tool. It can be the weapon that weakens, or the medicine that heals. And with great power…well, you know the rest!

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Sam Graham Yoga Teacher

I'm Sam Graham – a yoga teacher and content editor with a love of Japanese culture.

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